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Knowledge Base

What does the HiT Knowledge Base Search cover?

The HiT Knowledge Base Search lets you search for product information available on our website. This primarily includes product F.A.Q.’s, product Articles, product Release Notes, and some information about other products relevant to HiT products (for example Visual Basic, Microsoft products, SQL Servers, etc.), mostly because HiT’s drivers are middleware.

This Search engine does not cover product downloads, information about HiT Software (the company itself), Press Releases, White Papers, Events, etc . To search those sections, you should visit the main page. That page will allow you to search all of HiT Software.

Submitting a Search

Basic Instructions

Type your search phrase or keywords into the textbox.
If you would like to narrow results, choose from either or both drop-down menus, one will search for a specific HiT product, the other will search only for one type of documentation: FAQ, Article, Release Notes, Product ID.
You can choose to combine all three search options together, or select only one option, which is the minimum requirement to conduct a search.
Click the "Submit" search button.

General Search Guidelines

Search is not case-sensitive.
You may search for any word except for those in the exception list (this includes a, an, and, as, the, and other common words). Words in the exception list are ignored during a search.
Punctuation marks such as the period (.), colon (:), semicolon (;), and comma (,) are not ignored during a search, in other words they are included in the search string.
To use specially-treated characters (i.e. (&) ) in a query, enclose your query in quotes ("").

Advanced Boolean Searches

Boolean searching is used mostly by advanced searchers with specific information needs. The "AND" operator between words is assumed; that is, records will be retrieved that have all the specified words. The HiT Knowledge Base Search engine supports the standard Boolean operators and syntax: And (and); Or (or); Not (not); and related precedence operators such as (), "", etc.


To truncate, use an asterisk (*) as an operator at the end of the term. This will find any part of the word following the string of characters.
Example: "connect*" retrieves records containing the words "connection," "connectivity," etc.

You can also use truncation in combination with other search terms.
Example: order* connect*

Changing Location or Scope

In addition to choosing the type of search you want to perform, you can select the location that Search covers. By default, the HiT Knowledge Base Search looks in the FAQ, Article, and Release Notes sections.

By selecting one of the above from the drop-down list, you can narrow the scope of your search, and limit your search to only one of those sections.

If you aren't sure what category to choose or don't want to bother on your first query, just search (provided you have chosen a product, or typed in a word). If you get too many results, you can always narrow your next search.

Search Engine Results by Relevance

Search queries will return an unlimited number of results, ranked by relevance.

When reviewing your results, consider the following elements:

  1. Percentage relevance calculated by the engine. Higher percentages indicate a closer relevance to your search. Results are displayed in descending order of relevance.

  2. Result Title and Summary information written by content authors. Rely on Category and Product information to provide the context in which to evaluate the result Title and Summary.

Return to Knowledge Base Search


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